Every question we hear, answered.
179 answers across 13 categories — covering setup, day-to-day use, and the bits that surprise people. Pick a category to dive in.
FAQ categories
Platform Basics & Value
15 answers
The fundamentals: what FreeGuides is, who it's for, and what it costs.
View →Digital Compendium (House Info)
25 answers
Your branded digital compendium — the replacement for printed binders and PDFs.
View →AI Receptionist (Eli)
18 answers
Eli answers guest questions 24/7 in the guest's language, then knows when to call a human.
View →Recommendations (The Map)
16 answers
Your favourite local spots, surfaced on a map every guest carries in their pocket.
View →Self-Guided Tours
17 answers
AI-powered walking tours that turn your neighbourhood into a discovery.
View →Guest Group Chat
20 answers
GDPR-compliant chat that turns guests staying with you into a community.
View →Activities (GetYourGuide)
8 answers
Bookable experiences with commission revenue on every booking.
View →Profile & Branding
10 answers
Make the platform feel like yours — fonts, colours, photos, voice.
View →Analytics
11 answers
Real-time data on what guests scan, what they ask, and what they book.
View →Marketing & Physical Setup
14 answers
QR stickers, wooden stands, signage — how guests see and scan your code.
View →Pop-ups & Marketing
4 answers
Targeted messages, banners and in-platform marketing tools.
View →Events
13 answers
Stripe-ticketed events that bring guests together and earn revenue.
View →Support & Admin
8 answers
Day-to-day platform management for staff and managers.
View →
Looking for something more in-depth? The full knowledge base has the same content with extra examples and screenshots.
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