FreeGuides for Airbnb & holiday rental hosts
Put a QR code by the door and every guest gets your check-in steps, Wi-Fi, appliance guides, house rules and favourite local spots in their own language, plus Eli, an AI assistant that answers their questions at any hour and passes the rest to you.
From A$128/month per property · Premium from A$200 · See plans →Built on the same platform hotels and hostels in 163 cities use.
Trusted by leading hotel groups and hostels worldwide
Sound familiar?
Wi-Fi password, parking, the TV remote, check-out time.
The house manual is in the app; the guest is standing at the door.
Small questions arrive when you’re asleep, and a slow reply costs stars.
You send the same list of cafés and beaches to every guest.
A stay with FreeGuides
Guests read arrival steps, parking and house rules before they travel.
Step-by-step arrival with photos, in their language.
Answered by Eli while you’re having dinner.
Your favourite cafés and beaches on a map, and tours that earn you commission.
Bins, keys and lights, in their language, so the next guest walks into a ready home.
What you get
Arrival steps, key box, Wi-Fi, parking, appliance guides, house rules and the check-out checklist, with photos, in the guest’s language. Change the Wi-Fi password once and it’s updated for the next guest.
How the digital compendium works →
Eli answers from your guide 24/7 in the guest’s language, and passes anything it can’t solve to you by the email and phone number you choose.
How Eli works →
Your favourite cafés, beaches and bakeries on a map, plus a walking tour from the front door that we build for you.
How self-guided walking tours works →
Guests book tours and experiences at the same price as booking direct, and you earn the commission.
How bookable activities works →
Know which sections guests open and which questions keep coming up, then fix the guide, not your inbox.
How analytics works →
Plans and pricing
Plans start at A$128 a month. Your price depends on your property’s size and location.
FromA$128 / month
Set by size and location
Get your priceFromA$200 / month
Set by size and location
Contact us
For groups and chains, priced together
Free to set up, and your 10-day free trial starts once guests are scanning your QR codes. Save up to 30% with a longer term paid up front, and pay in your own currency.
Your house manual: arrival steps, Wi-Fi, appliances, rules and the check-out list.
Tours, day trips and what’s on near your listing, with commission to you.
See what guests look up, so the manual answers it first.
Your favourite cafés, beaches and bakeries on a map.
A walking tour from your front door.
Answers guest questions at any hour and passes the rest to you.
If your listings run on Mews: online check-in and extra nights from the guest’s phone.
Offer early check-in, late check-out or extras at the right moment.
Invite guests to book direct next time.
What it could earn you
Estimated value every month with Premium
A$245
Plan price at the base rate for 4 listings; your location can move it. Not counted: upgrades, late check-outs and extra nights sold through your PMS, which depend on your own prices. Commission and upsells use our conservative model; your time uses the minutes and share you set above.
Every figure comes from our deliberately conservative model. Partner commission on excursions, tours and activities is 5%, about A$3 a booking.
| Feature | What it does for you | How we got the number | Per month |
|---|---|---|---|
| Bookable activities | EarnsCommission on tours and experiences | 4% of guests book, ~A$3 commission a booking (5%) | A$3 |
| Events & excursions | EarnsCommission on excursions, tours and shows | 8% of guests book one from your What’s On, ~A$3 commission a booking (5%) | A$6 |
| Eli | EarnsUpsells Eli closes out of hours | Answers and sells at 2am, when the desk is closed | A$11 |
| Upsell pop-ups & offers | EarnsUpsells: late checkout, breakfast, transfers | 3% of guests take an offer, ~A$22 margin each | A$16 |
| Your time back | SavesTime you spend answering guest questions | 24 stays × 30 min × 50% answered by your guide and Eli, at your hourly value | A$210 |
Guest bookings a month = listings × occupancy × 30 ÷ average stay. Estimates, not a promise: your numbers depend on your guests, your city and how you use the platform. All figures in Australian dollars.
Why FreeGuides
Your guide and Eli answer the routine questions before they reach your phone.
Guests read it in their own language, automatically.
Step-by-step check-in with photos, the moment they scan.
Keep shared content in sync across properties and edit each home’s details on its own.
How it compares
| Capability | FreeGuides | Printed welcome book | PDF guidebook | Answering messages yourself |
|---|---|---|---|---|
| Answers questions 24/7 | Yes | No | No | PartlyWhen you’re awake |
| Translated into the guest’s language | Yes | No | No | Partly |
| Update instantly for the next guest | Yes | No | PartlyResend | Yes |
| Step-by-step check-in with photos | Yes | Partly | Yes | Partly |
| Local recommendations on a map | Yes | Partly | Partly | Partly |
| Commission on tours and experiences | Yes | No | No | No |
| See what guests read | Yes | No | No | No |
YesPartlyNoNot applicable
Getting started
Two minutes: your property’s name, address and website.
Your compendium, local map, activities and first three walking tours.
Check it over, add your photos and tone of voice, and switch on what you need.
200 QR stickers are free; stands and key cards if you want them.
Guests scan; you see scans, clicks and revenue in your dashboard and a monthly report.
No. FreeGuides works for a single apartment or holiday home as well as a hotel. Your guests get the same experience.
Put the QR code inside the property and include your guide link in your check-in message, so it’s there before and during the stay.
Yes. When Eli can’t solve something, or it’s urgent, it passes the guest to you using the email and phone number you set.
Yes. Keep shared content, like your house rules and local tips, in sync, and edit each property’s details on its own.
Plans start at A$128 a month for Basic and A$200 for Premium. Your price depends on your property’s size and location; 4 listings in Australia pay A$150 for Basic and A$235 for Premium. Create your own demo or book a meeting for your exact price.
Basic: digital compendium, events & excursions and analytics dashboard. Premium adds local recommendations map, self-guided walking tours, the AI receptionist Eli, PMS integration & online check-in (rolling out now), upsell pop-ups & offers and loyalty tools (coming soon). Group: everything in Premium, plus shared branding, brand compliance, group analytics, shared ESG goals, shared loyalty, group billing and group insights across your properties, priced together.
Not per listing. You pay one monthly price for the property, set by its size (under 100 listings, 100 to 249, or 250 and over) and its location.
Yes. Setting up is free, and your 10-day free trial starts once guests are scanning your QR codes. You choose a plan after that.
No. Pay month to month and cancel any time, or commit for 6 months to 3 years for 5% to 20% off. Paying a year up front takes off another 10%.
Yes. 200 QR stickers are free. Wooden stands and key cards are available if you want them.
Tell us about your property in two minutes and we’ll build your own demo: your compendium, local map, AI receptionist and first walking tours. Prefer to talk it through? Book a meeting with the team.
