FreeGuides for hotels
One QR code in every room opens your compendium, a 24/7 AI receptionist, your best local tips and a What’s On of excursions and events, in the guest’s own language. Connect your PMS and guests check in online and buy upgrades and late check-out too. Nothing for guests to download, nothing new for your team to learn.
From A$128/month per property · Premium from A$200 · See plans →Used by IHG, Accor, Radisson and Capella properties, including Novotel Sydney on Darling Harbour.
Trusted by leading hotel groups and hostels worldwide
Sound familiar?
Wi-Fi, breakfast, late check-out. The compendium and Eli answer them before they reach reception.
Replace them with one QR code you can update in seconds, in every language.
Registration forms at the desk after a long journey. Online check-in sends guest details to your PMS before they arrive.
Guests book tours, day trips and shows anyway. Without you, the commission goes to someone else.
A stay with FreeGuides
Guests check in online from your FreeGuides link, straight into your PMS, and read parking and arrival details before they travel.
The QR code on the bedside table opens your compendium in the guest’s language. No app, no login.
Your recommendations map and Eli answer “where should we eat?” at 9pm, without a call to reception.
A walking tour from your door, or an excursion from your What’s On that earns the hotel commission.
A late check-out offer near departure, written straight into your PMS, and check-out details without a queue.
What you get
Replace the room binder with a branded guide guests open from a QR code on the bedside table. Wi-Fi, breakfast and check-out times sit at the top; dining, spa, parking and house rules are one tap away. Change it once and every room has the update.
How the digital compendium works →
Eli answers routine questions 24/7 from your own information, in the guest’s language. When a guest needs a person, Eli hands them to reception, and medical or safety issues go straight to staff.
How Eli works →
Guests check in online before they arrive, add an upgrade, breakfast or a late check-out, and extend their stay from their phone. Every sale is written into your PMS at your own prices, and room keys stay with your team. Rolling out now on Mews, with Cloudbeds next.
How the PMS integration works →
Your What’s On fills itself with excursions, walking tours and shows from GetYourGuide, Viator, GuruWalk and Ticketmaster, and guests book tours and treatments through Activities at the same price as booking direct. You earn commission on every booking, with no stock and no staff time.
How events and excursions works →
We build three self-guided walking tours that start at your door. Guests follow a live map with stories at every stop, and your hotel becomes part of how they remember the city.
How self-guided walking tours works →
Track QR scans, the categories guests open, tour completion and guest countries, with a monthly report in your inbox. Put the answers they want first.
How analytics works →
Plans and pricing
Plans start at A$128 a month. Your price depends on your property’s size and location.
FromA$128 / month
Set by size and location
Get your priceFromA$200 / month
Set by size and location
Contact us
For groups and chains, priced together
Free to set up, and your 10-day free trial starts once guests are scanning your QR codes. Save up to 30% with a longer term paid up front, and pay in your own currency.
Replaces the room binder and printed cards in every room, in every language.
A What’s On that fills itself with tours, day trips and shows, with commission to the hotel.
Scans, clicks and revenue, plus a monthly report for your owner.
Your concierge’s favourite restaurants and bars on a map guests actually use.
Walking tours from your door, built for you, that guests take without staff.
Answers night-shift and repeat questions in every language, and hands over when it should.
Online check-in, upgrades, late check-out and extra nights, written into your PMS.
Late check-out, breakfast and transfer offers shown at the right moment of the stay.
Invite guests into your loyalty programme for their next stay.
What it could earn you
Estimated value every month with Premium
A$2,178
Plan price at the base rate for 80 rooms; your location can move it. Not counted: upgrades, late check-outs and extra nights sold through your PMS, which depend on your own prices.
Every figure comes from our deliberately conservative model. Partner commission on excursions, tours and activities is 5%, about A$3 a booking.
| Feature | What it does for you | How we got the number | Per month |
|---|---|---|---|
| Digital compendium | SavesPrinting and reprinting compendiums | Binders, in-room cards and menu reprints, ~A$45 a month | A$45 |
| SavesFront-desk time on repeat questions | 6 hours a month of "what time is checkout, where is the laundry" | A$210 | |
| Bookable activities | EarnsCommission on tours and experiences | 4% of guests book, ~A$3 commission a booking (5%) | A$86 |
| Events & excursions | EarnsCommission on excursions, tours and shows | 8% of guests book one from your What’s On, ~A$3 commission a booking (5%) | A$173 |
| SavesThird-party ticketing fees | Stripe-ticketed in platform instead of an events platform’s cut | A$25 | |
| SavesSign-up sheets, reminders and door lists | 3 hours a month of manual RSVP wrangling | A$105 | |
| Local recommendations | SavesWriting and reprinting local tips | 2 hours a month keeping the local list current | A$70 |
| Self-guided walking tours | SavesStaff walking guests around the neighbourhood | 3 hours a month of staff-led orientation | A$105 |
| Eli | EarnsUpsells Eli closes out of hours | Answers and sells at 2am, when the desk is closed | A$324 |
| SavesFront-desk and night-shift questions answered for you | 14 hours a month of questions Eli handles in the guest’s language | A$490 | |
| Upsell pop-ups & offers | EarnsUpsells: late checkout, breakfast, transfers | 3% of guests take an offer, ~A$22 margin each | A$475 |
| SavesA separate guest-messaging tool | Replaces a A$70/month campaign or messaging subscription | A$70 |
Guest bookings a month = rooms × occupancy × 30 ÷ average stay. Estimates, not a promise: your numbers depend on your guests, your city and how you use the platform. All figures in Australian dollars.
Why FreeGuides
Guests scan and it opens in their phone browser. No app store, no login, no adoption problem.
We build your profile, local map, activities and first three tours, and post you QR stickers and wooden stands.
Commission on excursions and activities when guests are out, and upgrades and late check-outs sold into your PMS when they’re in.
Parent and child accounts keep brand content consistent across properties, and the PMS integration is rolling out on Mews.
How it compares
| Capability | FreeGuides | Printed compendium | Custom hotel app | Front desk only |
|---|---|---|---|---|
| Guests use it without downloading anything | Yes | Yes | No | Yes |
| Answers questions 24/7 | Yes | No | Partly | PartlyNight shift |
| Every guest reads it in their own language | Yes | No | Partly | PartlyStaff languages |
| Update content instantly | Yes | NoReprint | Partly | Not applicable |
| Online check-in, straight into your PMS | Yes | No | PartlySome apps | No |
| Upgrades and late check-out sold into your PMS | Yes | No | Partly | PartlyIf asked |
| Earn commission on excursions, tours and shows | Yes | No | Partly | Partly |
| Self-guided walking tours from your door | Yes | No | No | No |
| See what guests look at | Yes | No | Yes | No |
| No development project | Yes | Yes | NoMonths of build | Yes |
YesPartlyNoNot applicable
Getting started
Two minutes: your property’s name, address and website.
Your compendium, local map, activities and first three walking tours.
Check it over, add your photos and tone of voice, and switch on what you need.
200 QR stickers are free; stands and key cards if you want them.
Guests scan; you see scans, clicks and revenue in your dashboard and a monthly report.
No. Guests scan the QR code in their room and FreeGuides opens in their phone’s browser, in their language.
Yes. Your logo, colours, photos and tone of voice. Hotel groups can keep brand content in sync from a parent account while each property keeps its own local tips.
Yes. The PMS integration is rolling out now on Mews: online check-in, upgrades, early check-in, late check-out and stay extensions, all written into Mews. Cloudbeds is next and Oracle OPERA Cloud is on the way. On another PMS? Tell us when we talk.
Guests check in online before they arrive: their contact details, arrival time and preferences go straight into your PMS. Room assignment and keys stay with reception, so arrival is a quick handover.
Eli answers from your own compendium, tips and tours. If it can’t solve something in two tries it hands the guest to reception, and medical or safety issues go straight to a person. You can read every conversation.
Guests book excursions, walking tours and shows from your What’s On through GetYourGuide, Viator, GuruWalk and Ticketmaster, and tours and treatments from Activities at the same price as booking direct. The hotel earns commission on every booking, and we set it up for your city.
Plans start at A$128 a month for Basic and A$200 for Premium. Your price depends on your property’s size and location; 80 rooms in Australia pay A$150 for Basic and A$235 for Premium. Create your own demo or book a meeting for your exact price.
Basic: digital compendium, events & excursions and analytics dashboard. Premium adds local recommendations map, self-guided walking tours, the AI receptionist Eli, PMS integration & online check-in (rolling out now), upsell pop-ups & offers and loyalty tools (coming soon). Group: everything in Premium, plus shared branding, brand compliance, group analytics, shared ESG goals, shared loyalty, group billing and group insights across your properties, priced together.
Not per room. You pay one monthly price for the property, set by its size (under 100 rooms, 100 to 249, or 250 and over) and its location.
Yes. Setting up is free, and your 10-day free trial starts once guests are scanning your QR codes. You choose a plan after that.
No. Pay month to month and cancel any time, or commit for 6 months to 3 years for 5% to 20% off. Paying a year up front takes off another 10%.
Yes. 200 QR stickers are free. Wooden stands and key cards are available if you want them.
Tell us about your property in two minutes and we’ll build your own demo: your compendium, local map, AI receptionist and first walking tours. Prefer to talk it through? Book a meeting with the team.
