Contact Details & PMS / Services

The single source of truth for every phone, WhatsApp, email and department at your property (Operations → Contact Details). Add reception, housekeeping, emergency, manager and more, each with a type and hours. Everything else pulls from here — Eli shares these for escalations, the Contact CTA button uses them, and analytics email reports go to the addresses listed here. Update a number once and it changes everywhere.

Because it removed duplicate contact fields that used to live in Eli, buttons and reports separately. Now there is one list. If reception's number changes, edit it here and Eli, the Contact button and your reports are all correct instantly — no hunting through settings.

Operations → PMS / Services connects external guest-service and PMS providers to your profile. It has three areas — Services (e.g. a spa/wellness provider like Blys), Support, and Amenities — each with a provider dropdown and an Embedded toggle that opens the provider inside the guest profile instead of a new browser tab. The live phone preview shows how it appears to guests.

When on, the connected provider (activities, a spa booking widget, etc.) opens inside the guest profile so guests never leave your branded experience. When off, it opens in a new browser tab. It appears anywhere you connect an external provider — PMS / Services and Activities.