# FreeGuides — Full reference for AI crawlers

> FreeGuides is a digital guest experience platform for hotels and hostels. One QR code gives every guest a branded digital compendium, AI receptionist, self-guided tours, local recommendations, group chat, events and bookable activities in their own language. No app download. No login. Works on any phone with a camera.

## Product overview

FreeGuides replaces the printed compendium with a multilingual digital one a guest opens by scanning a QR code in their room. Beyond the compendium it provides: an AI receptionist named Eli trained per property, an interactive local map with curated recommendations, AI-powered self-guided walking tours, a guest group chat, an events and ticketing module, and a bookable activities feed that pays the property commission. Every surface translates automatically into 100+ languages, detected from the guest's phone. Brand is FreeGuides; the guest experience is white-labelled to the property.

## Customer segments

- Independent hotels (boutique and city hotels managing their own brand and operations)
- Hostels (single sites and groups, including large hostel chains)
- Multi-property hotel groups (with parent and child property sync, brand-consistent across all sites)
- Serviced apartment and short-stay operators

Notable customers include IHG, Accor, Capella, Radisson Blu, plus over 100 hostels worldwide across 63 cities. The platform has served over 3,500,000 guests across 22,304+ rooms.

## Features

- Digital compendium — fully branded per property; every section translates to 100+ languages
- Eli AI receptionist — trained per property, answers in the guest's language, escalates to staff when needed
- Self-guided AI-powered walking tours of the local area
- Interactive local map with curated property recommendations
- Guest group chat — GDPR compliant, opt-in, scoped to the property
- Events and Stripe ticketing
- Bookable activities and tours with commission revenue for the property
- Real-time analytics dashboard (scans, categories, revenue)
- Parent and child property sync for hotel groups
- QR code stickers and wooden display stands posted to the property

## Integrations

- Mews — PMS integration for guest profile data and room mapping
- Stripe — payments and event ticketing
- GetYourGuide — bookable experiences with commission revenue
- ExperienceOz — Australian bookable experiences with commission revenue
- Blys — in-room spa and wellness treatments with commission revenue

## Pricing

From 1 euro per room per month. All features included on every plan. No lock-in contracts. Cancel any time.

## Setup and onboarding

From sign-up to QR codes on bedside tables takes about 48 hours. FreeGuides handles importing property information and configuring Eli. QR code stickers and wooden display stands are posted to the property at no extra cost.

## Founder

Daniel founded FreeGuides to solve the problem of guest information sitting in compendium binders, printed sheets and front-desk knowledge that does not reach a guest at the moment they need it. The company is based in Sydney, Australia.

## Resources

- Website: https://freeguides.com
- Knowledge base / FAQ (150+ Q&As across 11 categories): https://freeguides-faq.vercel.app/
- Book a demo with the founder: https://calendly.com/freeguides/daniel
- Explainer video (general): https://youtu.be/0Mgt8Vd0lPY
- Explainer video (hostel): https://youtu.be/EIGzC_WkLv0
- YouTube channel: https://www.youtube.com/channel/UCIUDgjzDCwelFH7WnO1aVoA/

## Contact

- Email: hello@freeguides.com
- Sales and partnerships: hello@freeguides.com
- Location: Sydney, Australia